Process Improvement (VP)
Responsibility
- Execute project from management and set up project timeline.
- Manage all off the step of the business process with business owners.
- Coordinate and communication with project member and other related.
- Gather requirement using interview, document analysis and business process description form user.
- Create as-is process. Workshops or meeting with key user for finding pain point.
- Identify the gap between to-be and as-is process.
- Improvement and Lean process using Lean six sigma , PDCA model.
- Create new process, Business Requirement, other document related and working procedure.
- Prove innovative, Creative, practical solution to operational problem and cost saving.
Qualification
- Bachelor’s degree in Business Administration, Economics, Information Technology, or a related field. A Master’s degree or MBA is preferred.
- Minimum of 9 years of experience in process improvement, business process management, or related fields.
- Solid experience in payment, banking, insurance, financial services and related industries is preferred
- At least 5 years in a leadership role overseeing process improvement initiatives.
- Proven experience in project management and leading cross-functional teams.
- Excellent communication and stakeholder management skills
- Strong knowledge of process improvement methodologies (e.g., Lean, Six Sigma).
- Good understanding of software development life cycle and Knowledge of RPA / Python.
- Ability to work collaboratively with IT and other departments to drive business solutions.
